Refund policy

Equipment Returns Policy

1. Incorrect or Damaged Equipment

If the equipment supplied to the customer does not match the advertised description or specifications, or has been damaged during transit, the customer must notify Geared in writing within seven (7) business days of the delivery date.

Upon confirmation of the issue, Geared will arrange for the return and replacement (where applicable) of the incorrect or damaged equipment at no cost to the customer.

If Geared is not notified within seven (7) business days of delivery, the equipment will be deemed received in accordance with the order and in good condition.

2. Change of Mind / Order Cancellation

If a customer wishes to cancel an order or return equipment due to a change of mind or change in circumstances, the customer may submit a written request to Geared for approval.

Approval of any cancellation or return request is at Geared’s sole discretion.

Where Geared agrees in writing to accept the return or cancellation:

• The customer will be responsible for all costs associated with returning the equipment;
• The equipment must be returned in unused, undamaged, and resalable condition;
• A restocking fee equal to 15% of the equipment's original invoice value may apply.

Custom-made, specially ordered, personalised, or bespoke equipment cannot be cancelled or returned once manufacture, processing, or delivery has commenced, unless required under applicable consumer legislation. This is because such equipment is specifically produced or sourced for the customer and may not be suitable for resale.

3. Warranty Claims and Faulty Equipment

Any warranty claim relating to faulty or defective equipment will be assessed and processed in accordance with:

• The manufacturer’s or supplier’s warranty terms;
• Applicable Australian or New Zealand consumer protection legislation; and
• Any additional supplier-specific warranty processes.

Customers may be required to provide photographs, supporting documentation, or permit inspection of the equipment as part of the warranty assessment process.

4. Responsibility for Return Costs

The party responsible for arranging and paying for the return of equipment depends on the reason for the return.

Customers must contact Geared prior to returning any equipment.

Customer Responsible Returns

The customer is responsible for arranging and paying return freight and associated costs for returns relating to:

• Change of mind;
• Order cancellation;
• Change in business or personal circumstances; or
• Incorrect orders placed by the customer.

Geared / Supplier Responsible Returns

Geared or the relevant third-party supplier will be responsible for arranging and paying return freight for returns relating to:

• Incorrect equipment supplied;
• Equipment damaged in transit; or
• Approved warranty or faulty equipment claims.

5. Third-Party Supplier Equipment

Certain equipment listed on the marketplace may be supplied directly by third-party suppliers or vendors.

All purchases from third-party suppliers may also be subject to the supplier’s own terms and conditions, warranty policies, and return procedures.

Where applicable, customers may be required to deal directly with the relevant supplier in relation to returns, warranty claims, servicing, or product support matters.